Airtel — Bill generated over two times of credit limit.

Address:

Indore, Madhya Pradesh

Hi, This is the reference to many calls and e-mails of airtel customer care. None can able to resolve my problem regarding my Airtel no.[protected]. First of all I received a call on 09/10/2014 and they told me my credit limit which is Rs. 2, 000/- over due to excess use of internet. I asked them you should call me that time when my internet plan was ended not when my credit limit was over it is really painful. You people can call daily for hello tune le lo ye plan le lo wo plan le lo but not can when your customer is going in loss. Even I request them for waiver of Rs. 300/- out of Rs. 1100/- from current month bill and paid Rs. 800/- on same day. Same day I called to customer care on 121 and I request them please activate 1 GB internet Rs. 250/- 3G data pack in my mobile and they activated but when I was unable to use it I called them again on 14/10/2014, this time I was shocked…!!! I saw Airtel is cheating to me…!!! Your customer care executive told me your internet service has been block due to excess uses…!!! I was surprised I could not able to use single kb data out of 1 GB plan and my internet service blocked…!!! And again he gave me the biggest surprise that my current bill is going on Rs. 4600/-. How is possible boss..!! My credit limit is only Rs. 2000/- then how can reach my bill 4600/- if it is increased by you then who told you for increasing it..?? And when my internet service was blocked then why your customer executive activated 1 GB 3G plan Rs. 250/-…??? This is all wrong practice doing by Airtel. Please call me on my alternate Airtel no.[protected].