Airtel — bill getting generated even though connection is terminated on 18/03/2020

Hi,

I was having a fixed line with broadband connection (Fixedline number-[protected] & broadband id-[protected]_kk) for which i had raised a termination request on 18th march with request id[protected]. I had 3 followups with airtel customer care for closure of the connection & i was told that connection is terminated & as per the executive there will be no bill generated after 18th march. On 12th april 2020 i received a bill of 790.75 which was too much as per prorate basis. Even though i was not satisfied with the bill amount i still paid it without any second thought to settle the account.

When connection was terminated on 18th march, on what basis a bill of 943/- is generated on 12th may 2020 & reminder set for the payment.

I am trying to reach airtel team in all way but all my complaints are closed without attending & without talking to me. From all the forum getting same auto reply as below

"thank you for writing at airtel.

As a preventive measure to avoid the spread of corona virus, our customer care advisors are temporarily not available. This is as per government's directive.

In the meantime, please visit airtel thanks app airtel or our website to manage your airtel connection.
Airtel thanks app: www.airtel.in/5/app
Website: www.airtel.in/help


Warm regards
Team airtel"

But airtel app also doesn't help. Whatever complaints/concerns are raised, all are closed without attending or talking to me. Request for your support to resolve this billing issue.

[protected]request was raised for billing issue at airtel nodal-ticket was closed without attending /talking to me.
[protected] request was raised for billing issue thorugh airtel app-ticket was closed without attending /talking to me.

I have approached all of airtel authority level to address my concern but none is showing interest to resolve rather focussing on billing reminder.

Airtel doesn't have manpower to talk to customer & resolve their issue but they have enough manpower to harass customers. This is really unfair.

Regards,
Prasanta