[Resolved]  Airtel — Bill wrongly charged and not refunded since last 4 months

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I'm writing this complaint out of frustration now. I have been struggling with Airtel customer care from the last FOUR(4) months now and they are not reversing the WRONGLY charged bill on my AIRTEL mobile post-paint number. Sometime in the beginning of January I called Airtel customer care and requested them to activate a Rs 100(300MB) data plan on my number. (At that time I had Rs 250(1GB) plan activated.) They did activate a Rs 100 plan but instead of activating 300MB that person activated 100MB plan. I usually track my data usage using my phone and it is pretty accurate. I kept on using my data till 300MB limit. And to my surprise at the end of the month(Jan.png) I got a bill of Rs 3400 which usually at that time used to be of the limit of around Rs1000. I called Airtel customer care and told them the story. The person at the other end told me that he will have to hear to the convesation that took place between me and the guy who activated the 100MB plan. He did hear the conversation while he put me on hold and confirmed that it was a mistake on the part of Airtel customer care representative. He told me that an excess of Rs 1823 hundred have been charged and it would be waived of. I cut the call thinking everything is good and fine. Next month the bill came(Feb.png) and to my surprise only Rs1123 had been waived off. I have no idea why the rest of Rs 700 have not been waived off. I called Airtel customer care again. Told the whole long story for about 15-20 minutes to the next guy. By the time he realised the mistake he told me that he would not be able to waive off whole of the remaining Rs 700, but will only be able to waive off Rs 500. The rest 200 I will have to pay. I was almost frustrated by that last statement of his and I asked him to transfer my call to some of his Managers who has the power to waive my 700 rupees. I was put on hold and then I waited. Waited for another 5 minutes after which I was told that I would be called back. THAT CALL NEVER CAME. I refused to pay the excess amount bcause I know that its not my fault and the Airtel customer care knows it. After a few days I again called (3rd time). Some very intelligent girl picked up. It took me some 20 minutes to explain it to her about my problem. But the intelligent girl had no idea how to handle it. Another 20-30 imprtant mintues of my work day wasted on something which Airtel is not ready to oblige. She could not help so again I asked her to transfer my call to some senior. No body picked AGAIN. And the best part, my call was cut. By that time I had no idea what to do. Call number 4 to Airtel: I called after I recieved next bill. Because I had refused to pay the excess amount which Artel charged me, this time they charged me a LATE FEES of Rs 100. For not paying the extra money which they promised would be WAIVED OFF. BRILLIANT!! The guy who took my call understood the problem this time(Only after 10 minutes of explaining). He again refused to waive off whole R700 but promised that Rs 500 would be waived off and the remaining would be done in the next Bill cycle. I cut the call thinking it is done now. But no!!! Nothing happenend. I still owe Airtel Rs 700 and the excess late fee for not paying it. Awesome!! Call number 5 to Airtel: Another random guy picked. Another 15 minutes wasted in explaining and this time this guy told me that whole of 700 would be waived as he has confirmed from his Manager. BUT, today still after seeing my latest BILL those Rs 700 are due on me plus there is an excess charge of Rs 300 as LATE FEE!!! Now I'm not going to call Airtel. I'm done with that. The only way out for me is to go to the court and that's what my plan is if Airtel does not respond to this complaint in the next 1 week. Name: Rahul Azad email: alienbird.[protected]@gmail.com Airtel Account number: [protected] Proof of all the Bills attached with this complaint.