[Resolved] Airtel — billed after connection termination | |||||
28/7/2017 Khushbu Sims pune Near military hospital, karki Airtel dongle number: [protected] Dear sir or madam: I am writing to dispute a billing blunder of amount rs 1176 on my account. The amount should not have been generated in the first place because i had called airtel customer service to disconnect my services and reiterated the same when i received a confirmation call from you guys last month. I told the executive that i do not want to continue with the dongle service very clearly and have not used the dongle since. I was shocked when i received a bill for this (July) month as i was told the connection will be disconnected. When i again called your customer service agent 1 "rishi" (Not sure about the name) told me that the confirmation department has left the space blank where the reason for disconnection has to be mentioned and directed me to his supervisor who was not only rude but had the audacity to say that i insisted for continuation even though rishi had already mentioned about the blank space and had used the services of about 7.7 gb for which i will have to pay no matter what. I have always paid my bills and would have paid had i used it but this is preposterous and i will not pay for your mistake. Everyone’s money is hard earned and i will not throw away a single rupee for the fraud committed here. If we haven’t agreed a resolution before this cycle ends, i will take my complaint to a telecommunications ombudsman. Sincerely, Khushbu singh Was this information helpful? | |||||
Sep 13, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 29, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 31, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 01, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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