Airtel — Billing after my confirmation of disconnection of my Airtel Broadband connection

Address:

Chennai, Tamil Nadu

Hi, I was using broadband connection with airtel landline number 43585602 for more than 10 years. In October 2014 I have given an online request to keep my number in safe custody since I will not be in town. The next day I received a call from your airtel person saying that the request was accepted and told me that I should pay Rs.500 as rent for keeping safe custody for 3 months. As said, I have paid Rs.500 along with the October month bill. But I received the bill for Rs.894 for the month of January (Bill Period 26-Dec-2014 – 25-Jan-2015). I Received information from your airtel person that I should pay only Rs.500 for 3 months as safe custody charges. But in the bill you have charged Rs.250 for 1 month as safe custody charges. First of all your airtel person has given wrong information to me. Second thing is I have no pending dues to pay up to January since it was in safe custody. In the mean time I received a call from your airtel person saying that the safe custody time is going to expire, so do you want to restore your connection or disconnect your connection. I replied him to disconnect my connection, since I will not be in town. He accepted my request and informed me that your connection will be disconnected. But from next month to till now, am getting continuous calls from your airtel persons regarding the payment. I replied to each and everybody that the connection was disconnected, and it was informed to your airtel person already. Nobody gave the correct information and till now you are sending invoice without any usage of connection. As per the conversation with the airtel person I was informed that my connection was disconnected. Then why the hell you guys are sending bills to me till now and why should I pay the bill without using the connection. On 8th of May, Friday morning I spoke to your airtel person Mr. Jayaprakash for more than 40mins, regarding this issue. He gave the assurance that this information will be given to airtel authorities and I won’t be receiving any more calls regarding this issues. But I received so many messages regarding the bill payment. Do you have any proper communication within your team? If not please train your team first. I have never seen such a worst customer care. Airtel is the only network which is having very very worst customer service all over India. I have some doubts. If you receive a call from customer to activate the connection, you are processing it immediately. For disconnection, you are not doing it. You are diverting it to different teams. Reaching customer care itself is a tedious procedure. For DTH Connection alone if there is no balance or pending in payment immediately you are disconnecting the connection. In broadband connection, if the bill is not paid for that month, then why are you sending the bills again and again for every month. You should first disconnect the connection and inform the customer about the dues and only then you have to send the bills for the next months. Without any information if you keep on sending the bills, how can you expect the customers to pay without any usage. This is a way of cheating and earning money. Regarding this I’m continuously getting anonymous calls from your concern which made me uncomfortable and irritating. Today also, I received the call from your airtel person asking me to pay the bills. If not legal action will be taken. Like this she threatened. Is this the way that you are treating your customer..? First of all clarify and clear this from your customer care end. Next immediately disconnect my connection which is a daily headache for me. I will not pay any of your bills as I already informed. These bills were generated and still getting generated only after I informed you to disconnect my connection. Hence, from my end, it is very much clear and check it with your airtel customer care people who are doing a worst job to damage the branding and value of “Airtel”. In my family, myself and all having almost 9-10 products (Broadband / Prepaid / Postpaid / Data card / DTH). Due to your poor irritating customer care response and invalid actions, we are considering to go with other networks in the market. We are almost using Airtel products over 10years. But this much privilege customers were treated very adamant and cruel by your airtel customer care people. I’m awaiting for your favorable reply regarding this. Worlds WORST CUSTOMER CARE SERVICE