[Resolved]  Airtel — Billing and threatening calls

Address:Pune, Maharashtra, 411014
Website:Consumercomplaints.in

During my recent foreign trip, i activated international roaming plan. After coming back from, airtel charged me with rs.77, 000/-. Although the limit given was of rs. 14, 000/- and if the limit is crossed the services are stopped. I have not received any sort of calls or email regarding this. Now the airtel executives are calling me and my known persons for paying the bill. I spoke with airtel manager named rahul and told him that i have paid rs. 1600. I asked him to send in written regarding the credit limit. Rahul told me to pay rs. 20, 000 today itself and then he will send in written otherwise legal action will be taken against me. I told him, i'll pay rs. 20, 000 today itself after getting in return but rahul and other airtel executive denied to give any thing in written.

I hereby want to lodge a compalint against airtel and its executives
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Aug 27, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2017
Airtel Customer Care's response
Dear Udit,

This is with reference to your post, dated 14 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 19, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 14 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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