[Resolved] Airtel — Billing done even after asked to cancel connect and not used services

Theresa Dsouza

from Thiruvananthapuram, Kerala

Address:

Bangalore, Karnataka

My dongle connection no [protected].
I had asked to stop connection 3 months back and send me the final bill for payment. However, they are generating bills for every month for which I have not used dongle for and sending bills as total. I am ready to pay only for what I have used and not for the month for which I have not used. While giving connection people come to your place but while disconnecting they want us to go to outlet which is not possible for me. If they do correct billing for usage and send me the confirmation on that Mount and cancellation of my connection I will pay the bill. It is really irritating when Nortel keeps calling for money but no one is ready to help me with this matter

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2016

Airtel Customer Care's response Dear Ms. Dsouza,

This is with reference to your post dated 3 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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