[Resolved]  Airtel — Billing is not as per plan explained by executive and as showing the plan on bill

Address:492001

Here there are 3 numbers in every number billing is not done as explained by executive of airtel his number is [protected] and name is shubham . He is picking up call for last 1 month . And I tried so many times 198 but it was not working then I come to know about customer care number [protected] but it is also not repling as there is some system updation is going on since last 15 days. Then only here I am complaining . Now as my number is post paid I need to pay bill otherwise I get intimation for due amt which is irritating and I am not paying due to unproper billing . I was told bill will not be uper than 500 althought I had demanded for fix billing of 199 plus taxes. But executive told it can not fixed less than 500 . But company fixed limit till 1000 which is unfair. And when I come from other company executive told me mobile remaing balance will b transferred and deducted from bill but it does not show on bill any where. Bill is not as per plan explained. I am having 3 post paid numbers please help me to resolve issues as I am not able connect to the company. While new connection then come in one call and when there is an issue not picking up call. My numbers are [protected] [protected] [protected]
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Apr 30, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2017
Airtel Customer Care's response
Dear Rakesh,

This is with reference to your post, dated 23 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 26, 2017
Airtel Customer Care's response
Dear Rakesh,

This is with reference to your post dated 23 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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