Hello,
This is asmita sagar shedage, holding [protected] number of Airtel company.
I am having multiple issues related to my last three bills which are unresolved by your customer care and AOR center ([protected]), 27th main, HSR layout Bangalore, after giving more than 15 visits and N number of calls to 121.
The issue is as follows,
1) Before October this number was in Maharashtra circle, but in October month I ported this to Karnataka circle.
2) On 06/10/2017 I received bill of 1688.49 (Billing period- 05 Sep - 04 Oct), in this bill I have been charged 800 rs extra for data usage, but in bill allotted limit is 1999230 and used is 163959. So the 800 is not valid.
3) Before the payment of above bill I received one more bill on 27/10/2017 of 1702.00 Rs (Billing period- 25 Sep – 25 Oct) which included previous bill (1688.49) and charges for the remaining days from month of October (266 +47 tax) as per new plan from Karnataka circle.
4) After this I went to Airtel AOR center ([protected]), 27th main, HSR layout Bangalore and met Mr. Shridhar, after having multiple visits to store for about 15 days he told me that issue is resolved now you do the payment of rupees 902 (1702 total bill – 800 which was extra). Which I did on 14/11/2017.
5) After doing payment I got automated calls from airtel that your bill is pending and to avoid disruption please pay, so again I visited store met Mr. Shridhar and informed him. He raised some query and the automated calls got stop for while.
6) Again on 25/11/2017 got call from airtel that please pay the bill otherwise your services will get disrupted. I was out of town so couldn’t able to raise this issue at airtel and suddenly on 27/11/2017 my services got stopped by airtel.
7) I called 121 from another number on 30/11/2017 and raised concern, after explaining the things the executive agreed and said the query is raised and number will get started in 72 hours which then got started also.
8) Now again on 27/11/2017 I received bill of rupees 3107.27 (Billing period- 26 Oct – 25 Nov) which included (399 this month charge + 90.82 tax + 100 late fee + 1711.85 for last month)
9) Again I visited airtel store and met Mr. Shridhar and his manager Mr. Robert, both confirmed me that yes again this charges are extra and we will resolve it in 24 hours, I went after 24 hours they did not resolved it and asked me to come on 14 December which is the due date for bill.
I visited same store on 14th december and they asked me to pay 500 only which will be the 399 this month charge + 90.82 tax. They told me that 100 rs late fee is invalid and 1711.85 from last bill is also invalid.
10) However now again I started receiving calls from airtel to make the payment otherwise my service will get stopped.
Following are the request numbers I received from customer care in this whole matter, 81816167, [protected] and 81203569.
It is really frustrating that the service provider who claims that they are India’s leading service provider, do such service to their customers.
AOR center ([protected]), 27th main, HSR layouts people I visited, always will be on leave or outside the office and same thing I need to convey to new person and again he will ask for certain timelines.
I am really fed up with the kind of situation I am because of airtel.
I hope airtel will pay your immediate attention to resolve this issue and clear my account which is still showing up the amount of 1788.45, as I have paid 500 for this month also.
It is very painful to receive such bad service from airtel, not getting resolutions on time and explaining same thing to each and every time.
Kind regards,
Asmita Shedage
Was this information helpful?
Post your Comment