Airtel — billing issues - without customer knowledge

Address:

560036

Dear concern,

I have been to sri lanka & nepal in multiple travels as part of my official work. Before going had enquired with airtel executive about international roaming activation process & charges. Executive confirmed that i have to activate by recharging with rs.145 otherwise it will not be active. Felt that activating postpaid no bit expensive and instead, recharged my prepaid no. There were no issue in the billing on postpaid during when i was in sri lanka. However, the problem started when i visited to nepal during the august'2018 to october'2018 bills. Airtel had activated international roaming without my knowledge, and there is no communication on the same in any of the mode of communication (Call, sms, mail, etc.,). Had complained to airtel customer service, nodal officer karnataka, visited to airtel branch also. All are conversing as international roaming is activated automatically and have to pay the amount. But, i never used any services provided by airtel in nepal as i have full-fledged internet services provided by my company & hotel where i worked and stayed. Had paid the regular monthly rentals and the international calls made over and above. However, they barred my no continuously for 15 days and currently now. It is something unethical business practice that without customer knowledge activated the services and sent mail to make the payment and not even looking the case and telling that i have to pay it to restore all the services.
Kindly take appropriate action to restore the services on my no. And need waiver of those charges.

Regards
Praneel ravilla
[protected] (Barred no)
[protected] – current contact no.