[Resolved]  Airtel — Broadband airtel

Address:

Pondicherry, Puducherry, 605001

Dear airtel team,

Good day!
As seen from the below email and for the past one month i have been getting calls from one of your call centres every alternative day regarding plans. Once i accept one offer the very next day someone else calls from your call centre asking me to move to a higher plan which is marginally costlier by approx 100 rs for 10 or 20 extra gb who has no idea about the plan which was confirmed by me the previous day. As you can see from your database my plan is the same for the past half a year ie 8gb/2ms. However one thing interesting among these calls is the inability of the call centre person to send an email confirming the same plan. The service number they send is of no use. I suppose airtel has become such a big company that it can no more listen/respect its loyal customer (I am sure you can verify the same from your database). I am well past requesting / waiting so i kindly request your esteemed company to do one of the following :-

1) move me to 60 gb/unlimited - 4 mb/512 kb : which was last promised to me.
2) in case the above is not possible:email me the postpaid amount pending along with the termination application.

I also request you to only email and not call me regarding the above requests as i have learnt from the previous one month that a phone call with your esteemed company is of no use