[Resolved]  Airtel — Broadband connection

Address:	Bangalore, Karnataka, 560103
Website:	www.airtel.in

Hi team,

I am using the broadband connection which is having the speed limit of 8 mbps.
On july 4th 5: 55 am to 6:37 am as per airtel data usage history it is showing that i have used 24.49 gb of data. i have raised a complaint to airtel and sent the screen shots of the portal also. the complaint number : 69792298.

I have not got a proper response from airtel about this data usage. i had to buy a smart pack to avail data separately. i have asked the airtel team that with my bandwidth is it possible to download or upload 25 gb of data in just 42 mins of time? they are saying its a valid scenario. i did not understand how and what went wrong with my account. airtel people are not responding to my e mails also. this is completely cheating and unnatural.

Even after multiple requests raised to airtel they were unable to explain the data loss with my account. they are just saying it is valid entry. more over i have requested airtel to check the speed on 3rd just due to reduction in the speed. still they are saying that i have used 25 gb of data in 40 mins.

Please look in to this issuw and help me to get the proper response.

Regards,
Suman
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