[Resolved] Airtel — Broadband Connection not working for past 5 days

Italia bansal

from Bengaluru, Karnataka

Address:	560037
Website:	airtel.in

Recently changed the airtel modem to a d-link modem for high speed on the 5th of july. From 6th july there is no internet connection. Have called customer care around 10 times. Each time it is told that the issue will be resolved within 24hrs. Today is the 5th day without internet, we havent heard even once from airtel. We have been following up and checking on the status and are told that the engineer will contact us. Till day no one has contacted us.

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Aug 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 10 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 15, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 10 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd