[Resolved] Airtel — Broadband disconnected

Carol68

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600091

Airetel collected Rs. 1490 in advance for one month rental in early December. Connection provided 4 Jan. Now bill raised by Airtel for 23 Dec to 22 Jan due date 8 Feb 2017. Despite my complaint on this site & several emails reg. providing incorrect plan and incorrect bill, Airtel is not resolving my complaint. They have disconnected my broadband from this morning (10 Feb). Customer Service team says my account has been disconnected so cant take a complaint. Technical team refuses to take my call. Airtel looks like you are not interested at all. Even after one month their standard reply is "we are checking". Are you going to resolve this issue decently?

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Apr 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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