[Resolved]  Airtel — Broadband frequent disconnect and poor customer service

Address:	Rangareddy, Andhra Pradesh, 500055
Website:	Airtel

Hi team,

I am facing broadband issues from nov-30 and raised ticket with aritel 75762946 and till today the problem is not been resolved. The technician once visited the place and asked to replace the wifi router which cost 1000/- rs and i agreed to that too but irresponsible service people. Didn't even return back and fixed the issue.

Now a days airtel broadband service is became very worst. No proper service to the customers and no proper response to the customers. All false promises they are doing. They say the problem will be fixed in 24 hours max 72 hours but i am facing the issue from nov-30 and till today (13-dec) the problem is not being fixed and not even tried to fix the issue. They only bothered about closing the ticket giving ununcessary reasons.

I got fedup with the aritel service. So i am posting the consumer complaint to look into this matter. As i am using the airtel service from past few years, i was with airtel earlier for only with airtel for service they provide even though charges are more when compared to other service providers but now a days the service became worst then no point sticking to the airtel for this kind of service.

Atleast after this case. Airtel management look into this issue carefully and get this resolved or esle you will sure a previlege customer for sure.

I warned your customer service executives many times, the service is worst if it continues i will leave airtel but they are least bothered about it. All false promises they are doing and never getting stick to it.