[Resolved] Airtel — Broadband - Incorrect plan set up

Carol68

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600091
Website:	Airtel

Dear Sir:
DSL No. [protected]_tn

I signed up for Airtel Broadband 100 GB plan on 9 Dec 2016, Paid Rs. 1480, got receipt (Rs. 1299 + tax). Actual installation was done only on Jan 4, 2017 after several attempts to reach Airtel. Service Dept no response, Airtel Sales person Augustin +91 [protected] refuses to respond to my calls. Will not pick up mobile or acknowledge sms.

On installation Airtel has put me on a 90 GB plan, yet payment collected for 100 GB plan. The monthly rental cycle ends in 6 days!!! 30 days credit not given.

I need the correct plan to be updated with 30 days monthly cycle. Airtel keeps transferring my call to the Service Dept, who do not pick up the phone. Mails to [protected]@in.airtel.com keeps getting responded by Sivakumar, Service Specialist saying "pls mail [protected]@in.airtel.com!!! When I check the mail history I notice that the email address is being corrected by Airtel. My sent box clearly has mails marked to [protected]@in.airtel.com.

I am extremely annoyed and surprised at Airtel behaving like this.

Regards
Moses

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May 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 January 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Feb 06, 2017

Updated by Carol68 Dear Ms. Singh:
Till date Airtel is going back and forth with the static comment that they are checking with the technical team. You have still not addressed updating my plan to 100 GB which I paid for by giving one month's rental in advance. The receipt for the same has been sent to Airtel by email. I have post your communication received a bill from Airtel for the period 23/Dec/2016 to 22/Jan/2017 for Rs. 774/62 due on 12/Feb/2017. I have written several mails to Airtel, but no response.

Kindly note I am not liable to pay the above bill as your representative has collected Rs. 1499 in advance towards one month's rental. I do hope you will not cut my connection and provide uninterrupted service.

Regards
Moses

Feb 10, 2017

Updated by Carol68 My broadband connection has been disconnected as of this morning. Airtel customer service/technical team unable to take a complaint as my account shows disconnected. Who asked you to disconnect my line? You have collected one month's payment in advance and making me now run from pillar to post. Airtel are you really interested in resolving this issue or will it take another one month for you! O check with your technical team.