Airtel — broadband issues

Address:

Airtel bangalore

I made a request to cancel the fixed line service on march 21st but later i changed the mind and paid the 6 months rental in advance to airtel, i called support on march 28th 2020 and somehow got hold of a guy after multiple attempts. He activated my account which was already suspended. Everything went well until 6th april, suddenly in the evening the connection got dropped and my broadband dashboard on the airtel thanks app got disappeared. One of the support guy called me and told that the account got suspended upon request from my side. I explained him the above jazz about payment and everything. He told that he is going to activate the account right away and it will take 4 hrs to effect, after that my land started working but not internet. Login page is asking for credentials which i donot have. Next day i. E., on april 7th even landline stopped working. For the above all, i almost tried calling customer care for more than 100 times and wrote several e mails to support no response from them. At this critical time, people are working from home and they need internet, how irresponsibly airtel worked in this case. They have people to disconnect the service but not for support, this is the lame excuse they are saying. How can they disconnect the connection without expediting the issue and payment? Even i tried calling nodal office in bannerghatta road no use. I have all the call records for the above conversations i can provide if needed.