[Resolved] Airtel — Broadband not working from 7 days

Abhinav910

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226022

Hi,

My airtel broadband[protected] not working from 7 days. i am complaining them daily to resolve this issue but it is not resolving. i never faced that type of issue with airtel broadband in 5+ years but 7 days are too much to resolve a complaint. engineers visited my home to check connection 3 times but my connection still not working. if it will take more days i will change the service provider.

Landline number[protected]
Contact number - [protected]
Contact name - meena srivastava

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Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

Abhinav910

from Lucknow, Uttar Pradesh

My 1st complaint No. 70375800 started on 18 July. I got message that complaint gets resolved on 1 August. But after few hours of working it went down again and i again launched a complaint ( #[protected] on 2 August. Broadband still gets disconnected alot and most of time stay dead. Is there any time frame to get this problem solved ? Or i go take another Internet service ? I do not suppose this kind of service from Airtel. You Guys now providing 4G but that does not mean that you will forget your Wired Broadband users.