[Resolved] Airtel — Broadband not working since 10 days. No action on repeated complaints | |||
My airtel broadband is not working since 2 weeks now. I complained to airtel Customer care last Friday (8/12) after waiting for 3-4 days for it to correct on its own. My complaint was taken in and since then they have been just promising to provide me help and that they will resolve the issue the same day. Till date I have called them around 6-7 times with my complaint but have not received a single call from anyone to know or to correct the issue. Its not working at all. Please help as airtel is not responding or helping at all. Was this information helpful? | |||
May 14, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 28, 2016 Airtel Customer Care's response Dear Anamika, This is with reference to your post dated 20 August 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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Its already been more than 10 days since my complaint @ airtel and 15 days since it stopped working and till now I haven't received any assistance. This is terrible customer support. Only reason that I think for it to take this long is that you are not working on this issue. Even though on call you always promise to get it resolved in 24hrs.