[Resolved]  Airtel — Broadband problem.

Address:	600126
Website:	Airtel

This is the mail regarding my complaint me forwarding to the airtel but no proper response and there is no proper rectification . They think we have got time to only call them everytimr and raise the same issue.

After providing these kind of worst services they expect me to pay my airte broadband bill which is a pure atrocity.

Please find my mails regarding the same.

On 24-Mar-2016, at 00:32, Shafa wrote:

Reminder 1


Shafakath

On 22-Mar-2016, at 23:36, Shafa wrote:

I was really happy that my network was working fine for the past three days. Unfortunately the network is bad again. Experiencing a very bad support from airtel. Please do something to fix the problem accordingly . I get two point wifi but still I don't receive anything. I can't be sitting right next to the wifi, then there is no use of something called wifi at home. Please resolve it.


Shafakath


Dear Elias,

This is in reference to your email regarding non-functioning of the services on your airtel fixed line account number [protected].

I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.

Basis our conversation on [protected], please be appraised that your complaint regarding non-functioning of the services has been resolved. As per the resolution update the same has been rectified.

For further queries, please do email. I will be glad to assist you.

-------Replied Message[protected]
From: nodal.[protected]@in.airtel.com
To: [protected]@yahoo.com
Sent: 09/03/2016 12:28:30 PM
Subject: Re: BROADBAND PROBLEM


Dear Elias,


This is in reference to your email regarding non-functioning of the services on your airtel fixed line account number [protected].


Basis our conversation on [protected], please be informed that on high priority I have forwarded your request to the concerned team. Let me assure you that our team will contact you with the resolution on the same at the earliest.


For further queries, please do email.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 08/03/2016 11:39:25 AM
Subject: Broadband problem

Hello Sir/madam,
I have been using airtel for the past 7years and I have got an airtel fiber
broadband connection around a year back. I am been facing the speed problems,
sometimes it doesn't work at all. I have made my complaint on 1st of March but
they have closed the complaint on 5th of March only. I know airtel works within
24hrs and I have asked them to give a high priority and fix it as soon as
possible but they did not do it. And they have closed the complaint on 5th
which s beyond 24hrs giving a high priority said by your people. I have been
facing this problem for the past 15days and I don't want to face this problem
again and again. I can't keep on calling the customer care for this issue. I
value your time as well as mine. Me waiting waiting on hold just to raise a
complaint is so worrying. I can't be paying my bill every time facing these
problems. I value my money for the services I have taken from airtel . Thanks


I have been polite as much as possible but these people don't rectify for the money they get from us. EVERY MONEY IS HARD EARNED MONEY AND NOTHING COMES FROM TREE.

I VALUE MY TIME MORE THAN ANYTHING . I can't keep on telling airtel my problem regarding the same . Please take it seriously.


Thanks
Shafakath