[Resolved] Airtel — Broadband regarding. | |||
The high speed data transfer rate mentioned are not met, or better said as never met. Airtel broadband speed test shows that photo sharing is faster with upgraded speed plans. But upgrading speed didn't affect the upload transfers at all and the download speed is not consistent either. When questioned, their response was that the issue was due to my system. But my system with the same configuration proves stronger in uploading on other networks. When this was mentioned, the reply was that they do not provide upload speeds, which clearly contradicts their marketing and advertisements. Moreover the broadband service gets shut down every month for a few days and the charges charged never changing. Repeatedly asking about this issue was ignored by the customer care and was not returned properly. Such cheap scamming was not expected from a firm as big as airtel is and i am greatly disappointed and ashamed of being an airtel customer. Was this information helpful? | |||
Feb 3, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 15, 2015 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 Feb. 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Saurav Ahlawat airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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