Jul 08, 2017
Updated by DemiGodDaG8 My name is S. Suresh.
My account # with Airtel is: [protected]
Airtel DSL ID is: [protected]_tn
Verified Support
Jul 10, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 8 July 2017 .
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
Jul 11, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 8 July 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Jul 13, 2017
Updated by DemiGodDaG8 IT IS QUITE CLEAR IT IS PRE-MEDITATED CHEATING FOR MORE THAN 1 1/2 YEARS. I OPTED FOR AIRTEL'S BB PLAN IN FEB. 2016 SINCE THEY GUARANTEED 16Mbps SPEED; IF THEY HAD TOLD ME IN FEB. 2016 ITSELF THAT IT WILL BE HARDLY 1Mbps SPEED I WOULD'VE CHOSEN SOME OTHER COMPANY. YOU KNOW THERE ARE PLENTY OF COMPANIES OFFERING MUCH BETTER SPEED (EVEN 300Mbps) WITH HIGHER DATA PACKS AT MUCH LOWER RATES THAN WHAT AIRTEL HAS CHARGED. THEY (AIRTEL) DON'T SEEM TO HAVE ANY INTENTION WHATSOEVER TO RESOLVE THIS ISSUE.
WHAT NEEDS TO BE DONE IMMEDIATELY IS:
* AIRTEL SHOULD RETURN ALL THE MONEY I'VE PAID THE PAST TWO YEARS (AROUND Rs. 25K)
* ENSURE A MINIMUM SPEED OF 16Mbps CONSISTENTLY
* FOR WASTING MY & MY FAMILY'S TIME & ALL THE MENTAL AGONY ENCOUNTERED AS A DIRECT EFFECT
OF SUCH LOW SPEED, AIRTEL NEED TO PROVIDE ADEQUATE MONETARY COMPENSATION BASED ON
MUTUAL CONSENT
AIRTEL TRIED TO CHEAT ME TWO OTHER OCCASIONS BY CHARGING Rs.1, 000 ; FIRST TIME FOR
INSTALLATION WHICH IS FREE FOR CUSTOMERS WHO OPT FOR THEIR ARP PLAN; SECOND TIME AGAIN
FOR ANOTHER Rs.1, 000 AFTER PROMISING ME TO REPLACE THE ROUTER (ROUTER PLUS INSTALLATION)
FREE OF CHARGE.
IF AIRTEL DOESN'T RESOLVE THIS ISSUE AS SPECIFIED, WITHIN A WEEK'S TIME, I'LL BE FORCED TO EXPEDITE OTHER OPTIONS.
Jul 22, 2017
Updated by DemiGodDaG8 ALL MY EFFORTS TO SETTLE THE ISSUE AMICABLY WITH M/s Airtel SO FAR ARE IN VAIN. IT IS A WELL KNOWN FACT THAT Airtel DOESN'T CARE ABOUT THEIR CUSTOMERS; THAT'S THE REASON I TOOK UP THE ISSUE THROUGH YOUR FORUM. IT IS ABOUT A FORTNIGHT POST MY COMPLAINT BUT NO ACTIONS FROM Airtel; THEY THINK THEY CAN EVADE THE ISSUE "FOREVER' WHICH ISN'T POSSIBLE WITH EVERYBODY ALL THE TIME.
IF AIRTEL DOESN'T RESOLVE THIS ISSUE AS SPECIFIED BY ME "IMMEDIATELY" I'LL BE FORCED TO RESORT TO OTHER MEASURES WHICH WOULD LET EVERYBODY KNOW AIRTEL'S TRUE COLOR TARNISHING THEIR BRAND IMAGE aka CUSTOMERS' GOODWILL FOREVER; CONSEQUENCES WILL RUIN THE BUSINESS ENTITY ONE & FOR ALL."CLOCK IS TICKING; ACT FAST".
I'VE GIVEN MORE THAN A MONTH FOR Airtel TO SETTLE THIS ISSUE BUT YOUR SILENCE ONLY ADDS MORE FUEL TO THE RAGING FIRE!
Aug 01, 2017
Updated by DemiGodDaG8 JUST BY KEEPING QUIET YOU CAN'T EVADE THIS ISSUE. SETTLE THIS ISSUE AMICABLY AS SPECIFIED BY ME IN MY EARLIER UPDATES, "IMMEDIATELY"; DON'T FORCE ME TO INITIATE OTHER ACTIONS THAT WILL RESULT IN HIGHER PENALTY FOR YOUR COMPANY & HIGHER YIELD FOR ME. THIS IS YOUR REAL LAST OPPORTUNITY TO SETTLE THIS ISSUE "ONE & FOR ALL"!
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