Airtel — cable

Address:

Moradabad, Uttar Pradesh, 244001

I had 2 DTH connections from Airtel that I have been using from last few years on 23rd may 2019 I requested them to split my connections but instead the recommended me to temporarily suspend one of them.So I gave my consent but on 31st May they are automatically splitted my connection without confirming from me thereby stopping the services on one connection due to suspension while other one on which new id is provided remained inactive for almost 10 days till 10th June 2019 even though I daily filed my request on customer care to resolve the issue and make my connection active as soon as possible false assurance was provided to me. Even after 10th June the pack that I asked for was not subscribe on my dth and instead when I tried to call customer care to resolve it they provided me false information that no pack less than 360 rupees is applicable on my DTH connection. When I take talk to there senior executive they showed me that my problem will be resolved next day but it has been fast 20 days no resolution is provided and also they are continuously deducting money from my account resulting me losing about hundred rupees till now. I want to complain against this severe act of Misiformation and Misconduct on the side of customer care to harass the consumer and still not providing any viable solution to the me and I also want full reimbursement of the amount made by me to them in my Airtel wallet.