Airtel — call centre executives

Address:

Thane, Maharashtra, 400606

Hi, this is to inform you that the customer care executive are not providing proper information as when i asked about why my plan has not expired and i was not knowing about this so i recharged with a new plan, may be the info was correct but the way she handled my call was not correct, she was saying ("aapne kyun kiya, yahape call kyun nahi kiya") and said m transferring your call to the supervisor, this is not the way to talk with your customer, i am your customer from the last 2-3 years, and only because of your service and the trust i have on airtel. But the way these people handle your customers, it ll not retain them. Instead, it's a reason for port out. And i do have the call recordings, hope you will look into this.