[Resolved] Airtel — Call drop issue and network issue

udai_1987

from Noida, Uttar Pradesh

Address:

411057

We have taken airtel sim card 6months back and since the day till today severe call drop is there pune hinjewadi phase 3. When we complain to airtel customer care people they just raise complain and the next day without informing us they will just close saying we have planned and implemented soon so worst response never expected from airtel customer care people. So worst kind of network these people provide and show advertisement even in forest they get network. For god sake please correct network in town's than go for forest. Who ever calls us we cant hear anything again we have to call back. Even when ever we try to call any one it takes 5min to connect, after we dial the number.

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 13 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

Monu.C.

I dont want any type of CB messages or services. ...otherwise..i will port on other sim...

Monu.C.

Very bad service ...

Monu.C.

It is 2 slow services of company s policy, about services

Monu.C.

Very low sevices...provided by customor care...

udai_1987

from Noida, Uttar Pradesh

Hi Akanksha,

I have sent mail please check. Taking Airtel account number will not get anything please check in that area.This Problem is not related to only my number, who ever is using Airtel Network facing this kind of Problem in Hinjewadi Phase 3, Pune

udai_1987

from Noida, Uttar Pradesh

Below Reply is the Reply I got for Airtel :

"You have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your area and currently we are in the process of acquiring a suitable place for site installation. Once the site is installed, network strength will improve considerably. "

I am not at all satisfiend with the answer, you people should have thought this before distributing AIRTEL SIMs not after buying and complaining. Than do one thing unless and untill network site is planned untill than give me free service.I will not do the single monthly payment. Once network site is finished from that month i will pay my monthly rent. Will you except for that..??? Will that be ok..???