[Resolved]  Airtel — calling facility suspended with the balance of RS.1935.00.Tel No([protected]) )

Address:New Delhi, Delhi

Dear Sir, I got my international roaming activated on 4th of September.2014. I was to travel to China for 10 days. The 2nd day customer care executive confirmed that the facility has been activated. I had approximate balance of RS. 1935.00. When I reached China on 7th of September and tried to call the person for my booking conformation I received the feedback in Chinese and English that outgoing service to this number has been suspended. I got astonished. Anyway I somehow reached the hotel and activated myself on Wi Fi. For complete nine days I was moving through out the country on airports and trains but could never call from my no. I had to spend huge amount of currency on getting the local no and making calls. On 16th of September 2014 when I reached Shanghai Airport for my return all of a sudden my phone beeped and 3 different times about RS. 800.00 got deducted. My location can be checked VIZ Shanghai Airport area which is a totally free connected Wi Fi area. Through out my travel I travelled 4 times from different airports but nothing was deducted and on 16th of September the mentioned amount gets deducted. I would sincerely request the company to give me a proper reasons for why my calls got suspended for which I had to face so much of trouble besides the money I spent. On top of that my money gets deducted in a FREE WI FI CONNECTED area. Regards, Rajnish Sethi. [protected].
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr. Sethi,

This is with reference to your post dated 22 Sep. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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