Airtel — cannot recharge my number through any source.

Address:	Bangalore, Karnataka, 560100
Website:	www.airtel.in

Since Dec 2017 - present
Guys, don’t you think this is too much of harassment??
I can’t recharge so I cant talk to your customer care! Don’t you have courtesy enough to call me at least once spending Re. 1 ??? I’m ready to pay you back !! The worst service I’ve ever received is from Airtel! You ask me every detail and then ask another detail, when it is done, you ask the same details again and the loop goes on! I’m ready to give you every detail and the co-operation needed but still you don’t resolve? Tell me what next?
Hi arghya.sen.[protected]@gmail.com,

You've had an update to your case Your case You've had an update to your case You've had an update to your case update to your case Recharge through app (# 1362242) on 01/13/2018 09:12am: (# 1370086) on 01/19/2018 02:17pm: (# 1419788) on 01/25/2018 01:20pm (# 1428573) on 01/26/2018 04:15p (# 1444516) on 01/29/2018 01:24pm:
Smithil Lad said:
Dear Customer,

Greetings from Airtel Payments Bank!

In reference to your email, regarding unable to do recharge from your Airtel Payments Bank account [protected].

We regret for the inconvenience caused to you and apologize for the same.

We request you to please share the screenshot of error, in order to resolve your concern at the earliest.

If you have any other questions, feel free to reach out. We will be glad to help in any way we can!

Thanks for being a part of the Airtel Payments Bank family!

Best Regards,
Smithil
Service Specialist
Airtel Payments Bank Limited

I'm not able to recharge my number: [protected].

I tried recharging from Airtel store near Brookfield mall.

Even they got an error.

Kindly check and resolve.

Earlier Neha Bhele and Dhruvit Patel asked for few details and then never came back to me.

This is not an appropriate behavior expected from Airtel.

If I don't get any response I need to go for further actions.

Expecting your coordination.

For information, the Sim was from Tamil Nadu and now Ported to Karnataka.

Parikshit Trivedi said and Arghya Seen replied as below:
Dear Customer,

Greetings from Airtel Payments Bank!

This is with reference to your e-mail, regarding unable to do recharge from your Airtel Payments Bank account [protected].

We regret for the inconvenience caused to you.

We would like to inform you that we request you to please share the below mentioned details, in order to resolve your concern at the earliest.

1. Wallet Number:- N.A SINCE TRANSACTION FROM ANYWHERE IS NOT ALLOWING MY TRANSACTION (EVEN FROM AIRTEL STORE)

2. Timestamp & Date of Txn:- YOU MAY TAKE ANY DAY (EX: 25Jan2018)

3. Complete Error Message:-shows"transaction failed"

4. Mode of Txn i.e. Web/App/USSD:-all of these
5. Circle of the Wallet Holder:-N.A.
6. Number being recharged:-[protected]
7. Amount:-TRIED ALL AMOUNTS INCLUDING 100 FULL TALKING AND 500 FULL TALK TIME .

8. Circle of the number being recharged:-number ported from Tamil Nadu Airtel to Karnataka Airtel(Not recently- have done transactions after putting too, then suddenly stopped working)

9. Mobile Operator of the number being recharged:-Airtel prepaid. Earlier was postpaid, now prepaid.

10. Is the number being recharged ported from a different Circle or Different Provide, if yes share the previous Provider & Circle details. Ported from Tamil Nadu India Airtel to Karnataka India Airtel long back.

11. If the number being recharged is an Airtel Number was the number downgraded from Postpaid to Prepaid:- Yes/No - YES. BUT I'VE DONE SUCCESSFUL TRANSACTIONS AFTER THAT. NOW CAN'T DO ANY TRANSACTION EXCEPT ADVANCE TALKTIME.

If you have any other questions, feel free to reach out we will be glad to help in any way we can!

Thanks for being a part of the Airtel Payments Bank family!