Airtel — can't recharge my airtel number by online or retailer.

Address:	MAHARASHTRA, Thane, Maharashtra, 401202
Website:	airtel.in

I couldn't recharge airtel number online. [ COMPLAINT/REFERENCE NO. CPONR[protected] ] after i changed my sim to prepaid from postpaid, so i had raised a complain with airtel customer care 3 months back, they assure every time it will resolved 48 hour for last 3 moths.and now I CAN'T EVEN RECHARGE MY NUMBER THROUGH A RETAILER, MY SERVICES OF INCOMING WILL BE BARED BY 13TH FEB 2020. i have been using this number for 15 years. Its very important number for me as all my customers contact is through this number.I request you to do the needful. (P.S THE CUSTOMER CARE PERSONNEL HAD ASSURED MY PROBLEM WILL BE SOLVED BY 11TH FEB 2020.