[Resolved] Airtel — Changing the tariff plan without any notification

kamartaj

from Brahmapur, Odisha

Address:	Bangalore, Karnataka
Website:	airtel.com

Hi,
My mobile number is [protected]. I was doing recharge for rs.94. I have been doing this for last three months. Usually, i should get 200 local/std minutes. Today, i was shocked to receive an sms saying that the plan is 35 paise per minute for local and std calls for 28 days. I did not do this recharge for rate cutter. I did it for getting 200 minutes. It is not agreeable from a big network. I have tried to call the customer support. They said that they cannot change anything. It is a change brought by the marketing team before 15 days. If the change is brought by the marketing team, why did they not inform the merchants who does easy recharge. They neither provided them new tariff plan nor intimated them regarding the change. Is it the business strategy to put customers under confusion and dissatisfaction?

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 01, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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