[Resolved] Airtel — Cheated by airtel customer care supervisor-mr. prashoob | |||||
This is as per the complaining no. i have registered through Airtel customer care[protected] and[protected]. after completion of my 4G data pack as per my plan package, i have activated the smart bytes of 1 GB 4G data (300 rs . after that my network was showing only 2G and the speed of network was too slow. after many calls to customer care executives, finally i got connected to a customer care supervisor ( Mr. Prashoob) . after explaining every issues he told me that i have consumed all my data including the Smartbyte i had activated just three days back. ( i am sure that with that 20 kbps speed i can not use 1 GB of data in three days and also i was not using it regularly as it was too slow). and Mr. Prashoob told me that if i activate another smart byte it will be getting OK. i have recharged again for 80 rs as per his instruction. But after cancellation also the speed i was getting was 2G speed only and WHEN I CHECKED THE DATA USAGE BY SMS I FOUND THAT THERE WAS ALL MY 1098 MB DATA AVAILABLE. UNDER STANDING THAT AIRTEL SERVICE IS SUCH WASTE OF TIME AND THERE ARE MANY CHEATERS SITTING THE CUSTOMER CARE HEAD. Was this information helpful? | |||||
Aug 13, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 31, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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