[Resolved] Airtel — Cheated by selling wrong product

Pratyush Ladha

from Gurgaon, Haryana

Address:

Kolkata, West Bengal, 700102

I purchased a 4g wi-fi router from airtel representative. He offered me a plan which says rental of 750 with unlimited data, in that 7gb 4g data and then unlimited 2g/3g data. When i started using it, i observed after using 7gb 4g data i was unable to use internet. I called airtel customer care and they said in your device 2g/3g is not supported. It only supports 4g. I was cheated by the person who mis-communicated me and sold me the 4g wi-fi router.

I mailed airtel (Nodal, appellate). Exchanged around 15-16 mails but not getting any support from them. They saying we cant help you on this matter. Instead they are calling me and saying to buy 4g plan which is very expensive. Airtel sucks. Airtel is a cheater company.

Even i visited airtel showroom, they also was unable to resolve the issue.

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Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 06, 2016

Airtel Customer Care's response Dear Mr. Ladha,

This is with reference to your post dated 5 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2016

Airtel Customer Care's response Dear Mr. Ladha,

This is with reference to your post dated 5 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd