[Resolved]  Airtel — Cheating case - provided 1.5mbps internet wifi speed against the committed speed of 20mbps

Address:	560097
Website:	Airtel wifi Service Provider-Vidyaranyapura Bangalore-560097

Vidyaranpura airtel wifi service providers are cheaters and shameless people
I took airtel 4g hotspot wifi connection ([protected] hotspot no.) in june 2015 and the airtel representative (Manjunath) assured me that the speed in my area is 15 -18 mbps. I got that speed for 10 days and after that the speed dropped to 1-1.5 mbps . I registered a compliant for this in july’15 & airtel manager sudarshini told me that they have to install a new tower to improve the speed and it will take 3 months. I continued paying the bills with a discount of 200/- which was very less for the kind of data speed i was getting. I also need to invest rs500/- on reliance net connect dongal every month to take calls from home as with airtel speed of 1-1.5mbps, i could hardly check emails only. So overall i was paying rs 300/- extra every month in order to manage my work. Sudarshini gave me false hopes and assurance that things will become better but nothing happened till now even after 9 months also. I registered a new compliant and asked them to cancel and disconnect my connection as i am no longer interested but they didn’t cancelled my connection also they did nothing. The customer care representative even told me that this is the best speed you can get in that area and airtel can’t do anything. I told the same thing to sudarshini and told her that why they lied to me for over so many months when they knew that nothing can be done. I even told her that i will stop paying the bills as enough is enough. She very rudely replied to me and disconnected the call. After that she stopped replying to my emails and started disconnecting my calls every time. Finally they disconnected my service in march 2016 but they kept on generating bills which shows their true character and class. These guys are pathetic and cheaters.
I didn’t mean to say here that airtel as a whole is a team of cheaters but definitely vidyaranpura airtel office and their manager and her team are no. 1 cheaters and they just don’t care about their customers. I request to all my friends and their friends to at least forward this review to as many people so that a lesson can be taught to them. This is what maximum i and you all can do to improve the service quality of airtel. Today it happened to me and tomorrow the same can get repeated to you too. So before you suffer please make them suffer so that they improve the service and signal quality all over the bangalore and even outside.