[Resolved]  Airtel — Cheating customer by taking money for broadband connection

Address:	Bangalore, Karnataka
Website:	airtel.in

This is regarding the complain I made to the airtel customer care, with reference to the lead no: [protected]. I had applied for Airtel Broadband connection on around 23 January.2015, and the airtel executive Name who handled this was MR. Rizwan (his Mob Num: [protected]), and he had takedn Rs.1000 for this pplication. The TBLR num for this application was : TBLR 6914184. I am attaching th Application form soft-copy here for reference. After application, within a week I had received a call from Airtel person (one lady with phone num:[protected]) mentioning the connection can not be provided in my area.When I asked about refund, that lady asked me to SMS my Bank account detail to which Airtel will transfer the refund, and I had even provided the same. However, I got no reply from that person and Airtel after that. When I called up that person around three weeks back from now, she even denied to have called me regarding the airtel broadband connection. I had also called up the Airtel person Rizwan also who had taken application form money from me, and he said he has raised this case to airtel and my refund would be initiated shortly. However even after month 2 month from the date of application I have not received the money back. Moreover, I had even complained one weeks back by calling Airtel customer care about all these as explained above, but no action has been taken till date. They keep on giving complain number and keep on extending the time from last 9 month and they are not doing anything. Now also I have complained and I got complain number 59913108 and I was assured that my problem would be resolved by 26 sep 2015 2:00PM but still I did not find the solution to my problem.