Airtel — Cheating in Broadband plans,,,,

Address:560097
Website:consumercomplaints

I had taken the broadband plan about 7 years ago or more plan kk_turbo 1299 unlimited plan with no FUP, , the same was upgraded for 2mbps price of the plan also changed for Rs1549 plus taxes..and was running for about 3-4 years and suddenly on 24th of dec 2015 the speed changed to 512 kpbs and a Cap of 25gb has been put without my contact, , which was not there previously, , had complained the same on 25th dec and the complaint number is 62993314, , there is no response fro the backend team not a single person from air tel has been contacted me or when i call the customer care they always say i will be contacted by back end accounts dept, , so I request the plan to be put back as before.. Name Arasu kumar.k, , user id tblr019416_kk, , ph no:[protected] Arasu Kumar.k
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Dear Mr. Kumar,

This is with reference to your post dated 2 January 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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M/s Akanksha Singh,

I want to report here that there is no action taken till date for the provided complaint number complaint number is 62993314, , when called to customer care i found that this complaint was closed, , , whats going onn, , , without my knowledge and any communication complaint was closed, ,

I gave one more complaint again 63445614 on 8th jan 2016, , when i called to CC i again found that the complaint was closed, , no information no emails, , its becoming airtel care not customer care, ,

can you see the daylight robbery and cheating by airtel now its very clear that the airtel wants only money but no customer satisfaction.

hope to get the resolution.

Arasu Kumar.k
M/s Akanksha Singh,

I want to report here that there is no action taken till date for the provided complaint number complaint number is 62993314, , when called to customer care i found that this complaint was closed, , , whats going onn, , , without my knowledge and any communication complaint was closed, ,

I gave one more complaint again 63445614 on 8th jan 2016, , when i called to CC i again found that the complaint was closed, , no information no emails, , its becoming airtel care not customer care, ,

can you see the daylight robbery and cheating by airtel now its very clear that the airtel wants only money but no customer satisfaction.
Name Arasu kumar.k, , user id tblr019416_kk, , ph no:[protected]

hope to get the resolution.

Arasu Kumar.k

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