[Resolved]  Airtel — Cheating in network providing

Address:Palakkad, Kerala, 678551

Please down complaint reference numbers

Ref.no.is CMOAC[protected]
Ref.no.is RCRCB[protected]
Mobile number:- [protected]
Name :- Subash

I done 345 plan and I was using 3G network until yesterday 29/03/17 when other 3G balance not exist. But from 30/01/17 morning 3G network is not available and only 2G was connecting. And now 2G itself not connecting.

I called to your customer care and Enquired /complained regarding this. What I got the response is I need to wait 3 days or my area is not available for 3G.

What response is this?? I was using 3G on same place and suddenly 3G not available?? Or I need to wait because of network providers poor service issues from side?? Is for that worst service I paid from my pocket?? I done internet package for my purpose o[censored]sages, If Airtel cannot provide a service to a customer for what they paid, then for what they are providing packages with conditions apply

And I am still facing this issue.

Regards,
Subash.N
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May 11, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2017
Airtel Customer Care's response
Dear Subhash,

This is with reference to your post dated 1 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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