[Resolved] Airtel — Closing my airtel 4g connection | |||||
Hi sir, I have been using airtel 4g postpaid connection from october 2015. as i had lost my sim card, i requested to cancel my connection in airtel customer care center (hadapsar, pune) on 16th july 2016, but it was not canceled and i was receiving bills. i raised a complaint about this to the customer care center, somebody named akanksha pawar from cancellation department told me that it would be canceled within 24 hrs. on 17th july 2016, i saw that it was still active, so i called up the customer care on the same day, they told me to clear the outstanding, which i was not at all using still i cleared on the same day through online payment and the call was transferred to same person akanksha from cancellation department. she regretted for the inconvenience and again told that she would ask the concern department to cancel it and he assured that it would be cancelled within 24 hrs. it was deactivated the next day, however i can see it active state now also. now i will not be able to use the sim card nor talk to the customer care, i kindly request you to cancel my airtel postpaid connection immediately. Please help me out in this regards. it has been very frustrating for me to go over this. My post paid connection number is: [protected]. Consider this as my authorization to cancel my connection and please cancel my connection immediately and deactivate my sim card. Thanking you Ankur sinha Was this information helpful? | |||||
Aug 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Mr. Sinha, This is with reference to your post, dated 16 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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