[Resolved] Airtel — Complaint about a Airtel call center in Punjab/ Mohali

rashmi04

from Delhi, Delhi

Address:

New Delhi, Delhi

Hi Im writing to complaint about Airtel call centers. It took more than 4 calls and 40 minutes to get to speak with an executive without call getting disconnected on wait. Secondly, an executive operating from Punjab/ Mohali call center, who said his name was Rahul was very rude and on asking to connect to another executive or his seniors he asked me to cut the call as he couldn't transfer the call to anyone. When asked to speak with his manager, he outrightly refused and disconnected the call. I had called at 22:00 today from airtel mobile no. [protected] to in to inquire about a recharge plan for mobile no. [protected]. I had been trying since 21:00 to get to resolve my query.

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rashmi,

This is with reference to your post dated 09 September 2014.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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