[Resolved]  Airtel — Complaint about poor network and very poor cust. service

hi 2 weeks before my internet speed reduced to 8 mbps and then to 13 mbps, wher i am suppose to have 16 mbps. I have sent many emails to customer care, but didn't get any response from them.
Atlast i put my comments on the facebook page, got a call from deepankar, and i didn't get any proper resolution from him also
And on 9th of this month i got the message saying the data usage exceeded and will back in the normal speed after 11 today the date is 12 and still i have only 512 kbps.
After all we are paying money right

emails i have sent is listed below

at least some one do respond,
Iam paying you guys, right?


From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Fri, 12 Aug 2016 08:48:38 +0530

Do you guys want me to disconnect the connection???


From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Fri, 5 Aug 2016 19:43:24 +0530

atlease do respond.
iam not getting anything free from you people.


From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Wed, 3 Aug 2016 10:42:55 +0530

Hi,

My speed is .91 mbps, werein my actual speed should be 16 mbps.
Why is this so?

thanks
karun

From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Mon, 11 Jul 2016 08:27:13 +0530

I got a message from airtel saying that, i have completed the full usage and will be having the speed of 512 kb/s uptill[protected] .
Today the date is 11 an still my speed is 512 kb/s .
So you guys are only interested to check the usage and reduce the speed, right??

Each and every month i have issues with my broadband

From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Wed, 1 Jun 2016 12:22:22 +0530

Hi All,

Now my internet speed is 3.17 mbps, it should be 16 mbps.
So is it necessary that in every month i need to send you guys issue regarding the speed of the connection??

Thanks
karun

From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Sat, 21 May 2016 12:51:19 +0530

Now the internet connection itself lost
The modem only have a red light blinking

From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Thu, 19 May 2016 14:26:06 +0530

Hi,

just now noticed the videos are buffering.
checked and find that its only 7 mbps, checked twice still the same.
Iam supposed to get 16 mbps
please have a look


From: m.[protected]@hotmail.com
To: [protected]@in.airtel.com; [protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodal.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; sunil.[protected]@bharti.com
Subject: RE: Bill plan Change Information
Date: Sun, 14 Feb 2016 15:59:17 +0530

I cannot see any change in the speed i have been checking the speed from the last 2 weeks,
But let me tell you it never touched this 16 mbps speed as you say. If you want i can share you the screen shot.
So let me tell you I dont want to pay for some thing which I am not benifited.
It would be good, if you can change my plan to the old plan

From: [protected]@in.airtel.com
To: M.[protected]@HOTMAIL.COM
Subject: Bill plan Change Information
Date: Wed, 27 Jan 2016 18:28:42 +0530


Namaste!

Bill plan for your airtel account no. [protected] and fixedline ID [protected] has been changed to Airtel-UL-Special 1349 80GB (16Mbps/512Kbps) COMBO Plan with effect from 27-Jan-2016.

Bill plan details are listed below:

High Speed Data Limit / FUP Limit: 80 GB.

Post FUP: Data speed will be revised as per your bill plan.

For any support, please feel free to write in to us at [protected]@in.airtel.com