Airtel — complaint against false billing

Pankaj Veer

from Delhi, Delhi

Address:

Pune, Maharashtra

I am using airtel number [protected] from last 6 years.Last year around 10 th November 2013 I have converted my prepaid connection to the postpaid. But now I am facing problem while using airtel because of false billing. I have activated 2G unlimited internet service on my number from 10th Nov, 2013. My billing cycle is 20th to 19th. On 19th Jan 2014 9 p.m. I have called customer care to deactivate my 2G unlimited plan from next billing cycle i.e. 20th Jan 2014-19th Feb 2014.But in 20th Dec 2013 to 19th Jan 2014 billing cycle, Airtel had charged me the GPRS charges which is false.In that cycle I have 2G unlimited plan activated so how can airtel charge me for the GPRS use in that cycle.After giving the deactivation request I have not used the GPRS.

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Comments

uda2k2

from Pune, Maharashtra

Dear Pankaj,

I would request to kindly stay away from their service, they started cheating in a big way with their service and customer support. Let's give a strong message to AIRTEL and start boycotting AIRTEL brand.

Thanks,
Uday

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Veer,

This is with reference to your post dated 27 Jan. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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