[Resolved]  Airtel — complaint against non reversal of roaming fee

Address:

Mumbai City, Maharashtra

I had availed of the Rs. 75 roaming pack around 4/5 September 2014. I had requested for the same to be stopped in October before the end date of billing cycle. But when I received the bill for the month of November (Billing cycle OCt-Nov) it still carried 75 Rs roaming charges amount. I was advised by your customer care executives to pay the balance amount which I did. The next bill again carried the 75Rs roaming amount and again you executive told me that she has reversed the charge and the same will reflect in amount due. But the same has not been done till now.. I have made the balance payment of Rs. 447 Kindly look into the matter and address the issue soon Thanks, Karan Khanna