Airtel — complaint for not providing promised internet scheme

Address:

Ahmedabad, Gujarat, 380052

Hello,

I am rahul salot using[protected] broadband since last 8-9 years but today i am very much disappointed with finding out that i am not being offered what was promised to me.in the last week of january, i had requested to close this broadband connection but to retain me as a customer airtel promised me an upgrade in my plan to 40mbps with 30gb of data per month. But recently it has come to my notice that this promised plan is not being offered to me and in place of that a much lower plan of 2mbps with 10gb data is being offered. Without any kind of prior notice or information to the customer, airtel has changed my plan and charged me. This kind o[censored]nethical practice is not at all acceptable and i would like to close my connection with immediate effect. Also, i would like my bill to be waived off as this is not the service which i was promised and would appreciate compensation for my troubles from airtel.