Airtel — Complaint number 61832760

Address:

Chennai, Tamil Nadu, 600095

Dear Sir I'm using Airtel Broadband & Fixed line services from Y2013 and my Customer id is [protected] i reside in Chennai had planned to shift my home to new address [nearby] on 30-Nov'15 and i h ad called Airtel customer care for shifting request timelines on 23-Nov. The person who attended call said that i need to place relocation request immediately to make necessary checks post which the hungama started as below 1) Relocation request placed on 23-Nov and new address shared 2) Customer care person have not informed me that my Internet connection & landline will be barred if i place relocation request 3) Internet / Landline connection barred on 23-Nov evening 4) 24-Nov Morning i called Customer care, the techie said that there was an switch/port issue in my area which will be resolved by 12.30 pm on 24-Nov 5) Issue not resolved and i had called again at 2 pm, now a techie said that due to relocation request my connection is barred. I got irritated and asked for Escalation 6) Team manager Mr Sanjay spoke to me and said Sorry sir it was our mistake we will activate you connection within 24 hrs 7) I waited more than 24-hrs still my internet was not active and i called up customer care again yesterday 25-Nov again techie stared from beginning " Sir due to you relocation request my connection is barred" i really got pissed-off and asked again for Escalation 8) This time Mr Nanadakumar spoke to me and said it will take 48 hrs to activate my line At this juncture i just wanted in inform you how much pain i went through and i recharged my 3G pack for Rs 250 [screen shot attached] due to this issue I need some justice here. I will not pay my rental from 23-Nov to my connection reactive date & i need Airtel to reimburse Rs 250 which incurred for 3G topup Else i'm going to take this up with TRAI Grievance forum and all other Social Media