Airtel — complaint regarding airtel broadband-false promise and unprofessional service

Address:

110024

It is to bring to your notice the strong displeasure at the service and treatment meted out to the existing and prospective customer. Let me share brief facts with you.

I am existing airtel customer and contacted airtel broadband and fixed line section at 121 to understand about the broadband plans. I decided to go for airtel broadband plan with six month advance rental and was told by airtel’s representative (Mr. Sarit gupta in lajpat nagar-iv, new delhi) that the connection will be installed by 14th feb2018 if you make the payment by 6 pm on 13th feb 2018. I made the payment and submitted the required document to him. Now today, i came to know that instruments are out of stock from last three days and it will take another week to get the instrument for making the complete installation. The dsl/internet is activated at my premise today but the fixed line instrument is yet to be connected and i am at airtel’s mercy to provide me the instrument at their own convenience since i am already locked in for six month by making advance payment. My fixed line plan is activated but instrument is not installed. This means i am being charged for the service by the airtel but was not provided with the instrument to use the service. If you already know that instruments are out of stock then why are you deceiving customers into making payment by promising that your connection will be installed in a day. I take strong objection to this and reserve my right to knock the doors of consumer court regarding this event.
Caf number is[protected]This is the number given to me regarding my airtel broadband connection).