[Resolved] Airtel — Complaint regarding postpaid mobile bill

nettikantaiah

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi Airtel, My mobile no. is [protected]. Today I got my Postpaid mobile bill as Rs.2985.73/-. Actually my plan is CUG 199, for which I will be getting 500 MB of 2G data. Then I called Customer care and they mentioned that I have used 750 MB but as per the messages I have received on 4th June 2015 22:03:00 (PFA), I have used 429.3 MB only, which is not more than specified limit (i.e., 500 MB). Whenever I cross 500 MB data limit I will get message and mail from Airtel Service, even that I haven't received. Can you please rectify this issue ASAP. PFA for messages I have received from 121.

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Complaint marked as Resolved

Thanks, My problem is solved. They refunded Rs. 1720/- to my airtel account. thanks for your5's cooperation. Thanks

Airtel customer support has been notified about the posted complaint.

Jul 04, 2015

Updated by nettikantaiah My problem get re-sloved thanks you

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Nettikantaiah,

This is with reference to your post dated 02 July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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