I am a customer of airtel dth since last one year. I got the connection in aug 15. Due to some issues the stb was changed in jan 16 under warrenty. Again due to problems it was changed on 12 sep 16. However this time i was charged. On 21 sep 16 i lodged a complaint on some issue. 22 sep 16 the technician visited and told me that he needs to take the stb with him. It was decided that he will take it on 26 sep 16 by 11 am as i was to board a train in the afternoon. However no one turned up. I again lodged a complaint on 29 sep 16 and was told that someone will come on 30 sep 16, but no one turned up. On calling up again on 30 sep 16 a call back was arranged. I got a call back in the evening by a senior supervisor ms nidhi. She assured me that a technician will come with a new stb on 01 oct 16 without fail.
Technician did visit me on 01 oct 16 but without any stb and again told me that he needs to take the stb with him and was not sure by when it will be returned back. I called the customer care and my call was transfered to a senior supervisor ms bharti. She assured me that i would get a call back by evening and the concerned service centre will resolve the complaint. However, till now no one has come nor have i got a call from airtel.
Such a pathetic service backup by airtel.
The complaint nos are:
55238134, 55455171, 55480728 and an online complaint dt[protected]. Was this information helpful? | 
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