[Resolved] Airtel — Compulsorily saving Card details | |||||
Airtel should not compulsorily save Card details of customers and then put the onus on customers to go thru their site and delete the same. The Airtel website under payments is, to put it mildly, very "wobbly"" and one cant have confidence it that. Even after a payment is made, recpt generated, one gets a message "'OOPS.. your tx could not be done etc etc"" Some joke?? And these people with such an unreliable system want to save Credit card details?? One wonders if this is within the law or is Airtel just shoving their way thru?? If its for "'convenience"" then the customer should have the choice to allow Airtel to save the Card details or not. Something is not right here. Was this information helpful? | |||||
Nov 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 24, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 23 October 2016. We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 27, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 23 October 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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