[Resolved]  Airtel — Computerized billing fraud

Address:	Chennai, Tamil Nadu, 600093
Website:	www.airtel.in

What I feel about them is, No.1 in South India. Everything is computerized. System is capable to identify the Data usage, Line up or down, call log, etc. They can identify the excess usage and include the amount automatically in the bills (Computerized). I'm proud to say i'm Airtel customer for more than 12 years and using their service (till now) in Office, Home and Mobiles. Every one in India aware of Chennai Flood. I believe the people in Airtel Billing Department & Customer Care knows about it. Without any courtesy & smart they(system) sent a full Bill Amount to all customer. Even though they know that they took more than 15 days to rectify the issue in most affected areas. While i approach the customer care, i got surprised about their Business Plan. They will give waiver only to the customer who approached them and raise a complaint. Those who are not raise complaint are treated as volentery fund raisers to their company. I couldn't take this matter as normal. I'm asking on behalf of all the affected customer. where is the consumer Protection Department? what was the role? how this kind of companies are surviving without any fear about the consumers?