[Resolved]  Airtel — Consumption of total internet data of 38 GB without use at our end.

Address:New Delhi, Delhi, 110015
Website:This complaint is against AIRTEL

I have an broadband internet connection for 38 GB in a house and passward is only with me. I use this data only for personal use in my Samsung Tab and i phone but most of the time i use Tab. My billing circle start on 12 th of every month and on 17 or 18 of every month my internet speed came down to 1or2 bmps. My tab show total consumption of 3.9 to 5.0 max. with detals of consumption pattern. Every month I complaint but every time executive say any one have stolen your passward and consumed your data and at last put all the blame on us. I want to mention technical AIRTEL staff in our area phiss out our passward and somehow transfer to Cybercafe customers but I am not sure but I am sure I can not use so much 38 GB internet data at any way in the first 5 to 6 days of billing cycle. SOMEWHERE ANY WRONG PRACTICE IS GOING ON IN PHISSING OUT PASSWARD AT AIRTEL END.
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Jun 20, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 19, 2017
Airtel Customer Care's response
Dear Mr. Kathuria,

This is with reference to your post dated 16 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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