Hello sir,
I subscribed to a corporate postpaid airtel connection in sep-oct 2015. I was told in the beginning that the credit limit is 800 rupees and to have it extended beyond 800 rupees, i will have to deposit some amount. My monthly usage is approximately 400-700 rupees and so far i have made all payments on/ before due date.
However this month my usage as per the bill is close to 1900 rupees. Since this was beyond the usual trend i investigated and upon looking into bill and plan i found out that airtel has been modifying my credit limit once almost every 2 months. I have never been asked for the same and my consent has not been taken at all.
As per airtel's records which i checked at their kiosk in sector 10 a, gurgaon my credit limit was increased as per below,
31st aug[protected] rupees
12th oct[protected] rupees
26th nov[protected] rupees
16th jan[protected] rupees
As per the store manager at the above airtel store the company doesnt ask user to increase the credit limit. They do it as per their own operational policies based on below 2 factors.
1. If the customer utilizes his initial credit limit and continues to do so for 2-3 months, airtel increases the credit limit.
2. If the customer pays bill on time consecutively then the credit limit is increased.
In the above case i have never reached the usage more than rupees 600-700 its evident that #1 is not applicable.
If #2 is true, it means airtel doesnt expect customer s to pay bill on time and usual operation sees a lot of customer who dont pay pay bill on time. Obviously they don't enhance the credit limit for everyone.
I find both the explanations highly ridiculous and illogical. Credit limit acts like a shield that prevents one from using service at a point and being informed about the service expiry at certain limit. Company increasing the credit limit on its own to exploit the customer doesnt look like a healthy customer friendly service.
I need your opinion to ascertain if i can use the above fact to file a formal consumer case against airtel. I am sure this is not one of its kind scenario, and it happens very often.
I have decided not to pay the bill further since it might trigger further increase of my credit limit as explained airtel customer service behind the reason of credit limit enhancement.
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