[Resolved]  Airtel — CUG facility offered by the company

Address:

400068

I have two Airtel mobile numbers and both are part of the same CUG plan. Last year i.e. May'2015 I had complained to Airtel customer care that I am not getting benefit of my CUG plan for which they said that both my numbers have a different parent ID and hence I am not receiving benefit of the CUG plan. The point to be noted here is that Airtel executive had come to my office and he had given both the numbers to me. Now obviously as a lay man I would not know if both the numbers have the same parent ID or a different one. This was the duty of the Airtel executive.
After a lot of follow ups Airtel confirms to me that the issue has be resolved and I got a mail confirmation from them saying that the request has been raised and this is what they had written back to me, "However, I would like to inform that I have registered your request for parent ID updation and your reference number is 61721011. It will be resolved by 11:44 AM on[protected]. - Rekha Venkatarathnam Krishnaiah Service Specialist" and " would like to inform that I have registered your request and your reference number is 61692615. It will be resolved by[protected] Kalyani V". Two service specialist have sent me two different reference numbers and still the issue is unsolved. I have copy of all the mails that they have sent.

Now when I check my itemised bill, I realize I am still being charged for the calls that I am making to the CUG number and when raised a complaint with the Airtel customer care, they are not addressing this issue and stating the amount has been charged correctly where the bill specifically states the amount I have been charged for the CUG number.

Find names of the executive I have interacted at Airtel till now:
- Buddha Bhargavganesh
- Kalyani V
- Rekha Venkatarathnam Krishnaiah
- Yuva Murugan
- Kamakhya Singh
- Rohini Chandra Khangembam Singh
- Kamakhya Singh
- Ovita DSouza